Returns & Refund Policy

Effective Date: May 1, 2026  |  Last Updated: May 2026

1. Company Information

Company Name: Shanghai Xiheyue Trading Co., Ltd.
Business Category: AI Writing Services
Address: No. 10 Moyu South Road, Anting Town, Jiading District, Shanghai, China
Email: xhyshangmao@outlook.com

2. Digital Service Policy

All products sold on xiheyueai.com are digital goods — specifically AI writing credits (“AI Coins”) that power our AI-powered content generation features. Upon successful payment, credits are instantly and automatically delivered to your account.

Because digital services are delivered online and are available immediately after purchase, they generally cannot be returned like physical goods.

3. Refund Eligibility

You may request a refund if:

• You were charged incorrectly;
• You were charged more than once for the same order;
• The purchased service was not delivered due to a technical issue caused by our platform;
• Your account was not credited after a successful payment;
• A serious technical issue prevented you from using the service, and we were unable to resolve it within a reasonable time.

Refund requests must be submitted within 7 days of the purchase date.

4. Non-Refundable Situations

Refunds may not be available in the following situations:

• You have already used the purchased AI Coins or digital service;
• You changed your mind after purchase;
• You are dissatisfied with AI-generated results without a verified technical issue;
• You entered incorrect information during purchase;
• Your account was suspended or terminated due to violation of our Terms and Conditions;
• The issue was caused by your device, browser, internet connection, or third-party software;
• The refund request is submitted after the eligible refund period.

5. No Subscription — Clarification

AI Chat Writer does not offer any subscription-based plans. Every purchase on our platform is a standalone, one-time transaction. You will never be billed automatically or on a recurring basis. Each AI Coin pack must be purchased individually by the user.

6. How to Request a Refund

To request a refund, please contact us at: xhyshangmao@outlook.com

Please include the following information:

• Your name or account email;
• Order number or payment reference;
• Date of purchase;
• Amount paid;
• Reason for the refund request;
• Screenshots or supporting evidence, if applicable.

We may request additional information to verify your order and investigate the issue.

7. Refund Review Process

After receiving your refund request, we will review it within 3–5 business days. If approved, the refund will be processed through the original payment method where possible. Processing time may vary depending on your payment provider, bank, or card issuer.

8. Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback without contacting us first may result in account suspension, service interruption, or further verification of your account and order history. We are always willing to work with you to reach a fair resolution.

9. Changes to This Policy

We may update this Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated policy.

10. Contact Us