This Return & Refund Policy applies to all purchases made through xiheyueai.com, which specializes in summer women’s fashion apparel and related products.

By placing an order on our Website, you agree to the terms outlined below regarding returns, exchanges, and refunds.

1. GENERAL RETURN CONDITIONS

We aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with this policy.

To be eligible for a return, the item must meet all of the following conditions:

The item is unused, unworn, and in original condition
The item is in original packaging (including tags, labels, and accessories)
The return request is made within the allowed return period
The item is not listed under non-returnable categories

We reserve the right to reject returns that do not meet these conditions.

2. RETURN PERIOD

Customers may request a return within:

7–14 days from the date of delivery (depending on order region and logistics terms)

Return requests submitted after the eligible period may not be accepted.

The return period begins from the date the package is marked as delivered by the shipping carrier.

3. NON-RETURNABLE ITEMS

Certain items are not eligible for return or refund, including but not limited to:

Items that have been worn, washed, or damaged after delivery
Items without original tags or packaging
Clearance or final sale items (if marked as such)
Underwear or hygiene-sensitive products (if applicable)
Items returned after the allowed return period
Free promotional gifts or bonus items
Customized or personalized products

We reserve the right to refuse returns that do not meet eligibility requirements.

4. RETURN PROCESS

To initiate a return, customers must follow these steps:

Submit a return request through the Website’s order system (if available)
Provide order details and reason for return
Wait for return approval and instructions
Package the item securely in original condition
Ship the item back using the provided return instructions

Returns sent without prior approval may not be accepted.

5. RETURN SHIPPING COSTS

Return shipping costs are generally handled as follows:

If the return is due to customer preference (e.g., size, color, change of mind), the customer is responsible for return shipping fees
If the return is due to our error (e.g., wrong item, defective product), we may cover return shipping costs

Shipping fees from the original order are non-refundable unless otherwise stated.

6. REFUND POLICY

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

6.1 Approved Refunds

If approved, refunds will be processed as follows:

Refunds will be issued to the original payment method
Processing time typically takes 5–10 business days after approval
Bank or payment provider processing times may vary

6.2 Partial Refunds

In certain cases, partial refunds may be granted if:

The item is not in original condition but still acceptable for partial return
The item is missing parts or accessories not due to our error
There is visible damage caused after delivery

6.3 Rejected Refunds

Refunds may be rejected if:

The item is not returned in acceptable condition
The return is made without authorization
The return period has expired
The item is non-returnable

7. EXCHANGE POLICY

We allow exchanges under the following conditions:

Size exchange (subject to stock availability)
Color exchange (subject to availability)
Defective or incorrect item replacement

Exchange requests must follow the same return approval process.

If the requested replacement item is unavailable, a refund may be issued instead.

8. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please review the following:

Contact us through the Website order system as soon as possible
Provide clear photos of the issue
Include order details for verification

Once confirmed, we will offer one of the following solutions:

Replacement of the item
Partial refund
Full refund (depending on situation severity)

Claims must be submitted within the return eligibility period.

9. LATE OR MISSING REFUNDS

If you have not received your refund after approval:

Check your bank account or payment method
Contact your payment provider (processing delays may occur)
Allow additional processing time depending on financial institutions

If the refund is still not received after a reasonable period, further investigation may be required.

10. ORDER CANCELLATION

Orders may only be canceled under the following conditions:

Before the order has been processed or shipped

Once an order has entered processing or has been shipped, cancellation is no longer possible.

In such cases, the customer must follow the return process after receiving the item.

11. LATE RETURNS

Returned items sent outside the eligible return period may:

Be rejected
Be sent back to the customer
Not qualify for refund or exchange

We strongly recommend initiating returns promptly after delivery.

12. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Ensuring correct return packaging
Maintaining product condition during return shipment
Providing accurate return information
Following return instructions provided after approval

We are not responsible for items lost or damaged during return transit.

13. SHIPPING FEES & NON-REFUNDABLE COSTS

The following are generally non-refundable:

Original shipping fees
Return shipping costs (unless due to our error)
Customs duties and import taxes
Payment processing fees (if applicable)

14. FRAUD & ABUSE PREVENTION

We reserve the right to deny returns or refunds if we detect:

Suspicious or fraudulent activity
Excessive return behavior
Abuse of refund policy
Misuse of promotional offers

Such cases may result in order cancellation or account restrictions.

15. FORCE MAJEURE

We are not responsible for delays, failures, or disruptions in return processing caused by events beyond our control, including but not limited to:

Natural disasters
War or civil disturbances
Government restrictions
Global supply chain disruptions
Carrier delays
Public health emergencies

16. POLICY UPDATES

We may update or modify this Return & Refund Policy at any time without prior notice.

Changes will take effect immediately once posted on this page. Continued use of the Website constitutes acceptance of any updates.

17. AGREEMENT

By purchasing from https://xiheyueai.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.