This Privacy Policy explains how Shanghai Xiheyue Trading Co., Ltd. (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you access or use our website, AI writing services, and related online services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Company Information
Company Name: Shanghai Xiheyue Trading Co., Ltd.
Business Category: AI Writing Services
Address: No. 10 Moyu South Road, Anting Town, Jiading District, Shanghai, China
Email: xhyshangmao@outlook.com
2. Information We Collect
We may collect the following types of information when you use our services:
2.1 Account Information
When you register, log in, subscribe, or contact us, we may collect your name, email address, username, password-related information, and other information you voluntarily provide.
2.2 Payment and Order Information
If you purchase our services, we may collect order details, subscription information, transaction status, payment confirmation, billing records, and related service usage information.
We do not directly store full credit card or payment card information. Payment processing may be handled by third-party payment providers.
2.3 AI Writing Content
When you use our AI writing services, we may process the prompts, questions, instructions, text, documents, keywords, uploaded content, and other materials you provide in order to generate AI writing results.
You are responsible for ensuring that the content you submit does not contain illegal, infringing, confidential, or highly sensitive personal information unless you have the legal right to provide it.
2.4 Technical and Usage Information
We may automatically collect technical information, including your IP address, browser type, device type, operating system, access time, pages visited, referring URLs, language settings, service usage logs, and error logs.
2.5 Cookies and Similar Technologies
We may use cookies and similar technologies to remember user preferences, support login functions, analyze website traffic, improve service performance, prevent abuse, and enhance user experience.
3. How We Use Your Information
We may use your information for the following purposes:
- To provide, operate, and improve our AI writing services;
- To create, manage, and secure user accounts;
- To process orders, subscriptions, payments, refunds, and customer support requests;
- To generate AI writing results based on your submitted prompts or instructions;
- To improve website functionality, service quality, and user experience;
- To prevent fraud, spam, abuse, unauthorized access, and security risks;
- To communicate with you about account notices, service updates, support issues, and promotional information where permitted;
- To comply with applicable laws, regulations, legal obligations, and enforcement requests.
4. AI-Generated Content
Our services use artificial intelligence to generate writing suggestions, text, outlines, summaries, and other content based on user input.
AI-generated content may not always be accurate, complete, current, original, or suitable for every purpose. You are responsible for reviewing, editing, and verifying any AI-generated content before relying on it, publishing it, or using it for business, academic, legal, financial, medical, or other important purposes.
We do not guarantee that AI-generated content will be error-free, unique, or appropriate for all use cases.
5. Sharing of Information
We do not sell your personal information. However, we may share limited information with third parties when necessary, including:
- Payment processors for billing and transaction processing;
- Hosting, cloud, analytics, security, and technical service providers;
- Customer support and communication service providers;
- AI infrastructure or technology providers used to deliver our services;
- Legal, regulatory, or law enforcement authorities where required by law;
- Business partners or service providers who help us operate our services under appropriate confidentiality obligations.
These third parties are only permitted to process your information for specific service-related purposes.
6. Data Retention
We retain your information only for as long as necessary to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Account records, order information, AI writing history, prompts, and service logs may be retained for service operation, security, support, and compliance purposes unless deletion is requested and legally permitted.
7. Data Security
We use reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. International Data Transfer
Because we operate online services, your information may be processed or stored in countries or regions outside your location.
By using our services, you understand that your information may be transferred to and processed in other jurisdictions where data protection laws may differ from those in your country or region.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Request a copy of your personal information;
- Unsubscribe from marketing communications.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
10. Children’s Privacy
Our services are not intended for children under the age of 13, or the minimum legal age required in your jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, tools, payment providers, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those third parties before using their services.
12. Marketing Communications
If you subscribe to our updates or agree to receive promotional messages, we may send you service news, product updates, offers, or marketing communications.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
Your continued use of our website or services after the updated Privacy Policy becomes effective means that you accept the revised policy.
14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact us:
Shanghai Xiheyue Trading Co., Ltd.
Email: xhyshangmao@outlook.com
Address: No. 10 Moyu South Road, Anting Town, Jiading District, Shanghai, China
