This Shipping Policy explains how orders placed on xiheyueai.com are processed, handled, and delivered. By placing an order on our Website, you agree to the terms outlined below.

We specialize in summer women’s fashion apparel and related products, and we aim to ensure that all orders are processed and delivered efficiently, securely, and transparently.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation.

Processing includes:

Order verification
Payment approval
Quality checks
Packaging preparation
Handover to shipping carriers

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional events, or high order volume periods, processing times may be slightly extended.

If there is a significant delay in processing your order, we will update order status through the Website system where applicable.

2. SHIPPING METHODS & DELIVERY TIME

We offer standard international and/or regional shipping depending on the destination.

2.1 Estimated Delivery Time

Typical delivery time is:

Standard Shipping: 7–15 business days
International Shipping (if applicable): 10–25 business days

Delivery time is calculated from the date the order is shipped, not the order date.

Please note that delivery times are estimates only and may vary due to:

Customs clearance delays
Weather conditions
Peak shopping seasons
Carrier delays
Local delivery disruptions

2.2 Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation (via the Website order system) including tracking information if available.

Tracking updates may take 24–72 hours to appear in the carrier system.

3. SHIPPING COSTS

Shipping fees are calculated based on:

Delivery destination
Order weight and volume
Selected shipping method

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

We may offer promotional free shipping from time to time, subject to campaign terms.

4. ORDER TRACKING

Once your order has been dispatched, tracking details will be made available.

You may track your order using:

The tracking number provided
The carrier’s official tracking system

Please note that tracking updates may not appear immediately after shipment due to carrier processing times.

5. SHIPPING DESTINATIONS

We currently ship to multiple regions internationally, depending on logistics availability.

However, delivery availability may vary depending on:

Carrier service coverage
Customs restrictions
Regional regulations
Logistics partner limitations

If a shipping destination is not supported, the order may not be processed or may be canceled automatically.

6. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or local charges depending on destination country regulations.

Important notes:

These fees are not included in product or shipping prices
The recipient is responsible for any applicable customs fees
Customs policies vary by country and are beyond our control
Delays due to customs clearance are not the responsibility of the Website

We recommend checking your local import policies before placing an order.

7. DELIVERY DELAYS

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

Customs inspections
Carrier delays
Natural events or severe weather
Public holidays
High seasonal demand
Transportation disruptions

In such cases, we will do our best to ensure your order is delivered as soon as possible.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout, including:

Full name
Complete address
Postal/ZIP code
Contact information (if required by carrier systems)

We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Failed delivery due to incomplete or inaccurate information
Additional shipping fees caused by address corrections

If you notice an error in your shipping information, you should update it as soon as possible before the order is processed.

9. LOST, DELAYED, OR MISSING PACKAGES

If your order has not arrived within the estimated delivery time:

Please allow additional time for customs or carrier delays
Check tracking status for updates
Ensure delivery information is correct

A package is considered “lost” only after confirmation from the shipping carrier.

We will work with logistics providers to investigate missing or delayed shipments, but resolution depends on carrier investigation results.

10. PARTIAL SHIPMENTS

In some cases, orders may be shipped in multiple packages if:

Items are stored in different warehouses
Items have different processing times
Logistics optimization is required

If your order is split, you will receive separate tracking numbers.

11. ADDRESS CHANGES

Once an order has been processed or shipped, address changes may not be possible.

If a change is required:

It must be requested before shipment processing begins
Approval is not guaranteed once fulfillment has started

Orders already in transit cannot be redirected in most cases.

12. DELIVERY FAILURE

A delivery may fail due to:

Incorrect address
Recipient unavailable
Unclaimed package
Local delivery restrictions

In such cases:

The carrier may return the package to sender or dispose of it
Additional fees may apply for reshipment

We are not responsible for failed deliveries caused by customer-related issues.

13. FORCE MAJEURE

We are not liable for delays or failure in delivery caused by events beyond reasonable control, including but not limited to:

Natural disasters
War or civil unrest
Government actions
Pandemics or public health emergencies
Transportation system failures
Labor strikes

In such cases, delivery timelines may be extended.

14. ORDER CANCELLATION BEFORE SHIPMENT

Orders may only be canceled before they are processed or shipped.

Once an order enters processing or has been shipped:

Cancellation is no longer possible
The order must follow return/refund procedures (if applicable)

15. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes will take effect immediately upon posting on this page. Continued use of the Website indicates acceptance of the updated policy.

16. CONTACT INFORMATION

For any shipping-related inquiries, please use the communication channels provided on the Website.